Clear answers to common questions about our visa support services, fees, application process, and responsibilities.
No. We assist with application preparation only. Visa approval is solely at the discretion of the embassy or consulate of the destination country.
No. We are an independent visa support service and are not affiliated with any embassy or government body.
Processing times vary by country and visa type. We will provide an estimated timeline once you start your application.
Requirements vary by destination and visa category. Our case officers will provide a personalised document checklist after your consultation.
Yes. You will have access to a client portal where you can track your application status and receive real-time updates via email and WhatsApp.
Yes. You can create a free account, select your destination and visa type, upload documents, and communicate securely with our team through your client portal.
No. Legacy Global Visas is an online-first visa support service. Clients can contact us by email or communicate securely through the client portal.
Payments are made securely online through PayPal. Our service fees do not include embassy, government, or other third-party charges.
Visa decisions are made by the embassy and are outside our control. If rejected, we will inform you immediately and advise on possible next steps.
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Still have questions?
Our team is happy to help. Reach out via any of our contact channels.